To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at lilobb@focus-support-my.com with your order number and correct information as soon as possible.

We ship worldwide. We provide FREE STANDARD SHIPPING on orders over US$69+, after all discounts applied, in most countries.

Shipping Times and fees：

Standard: 14-25 business days with a flat rate charge of US$10.99(Shipping rates in the United States, Brazil, Argentina, etc. fluctuate according to local policies.)

Free standard shipping on orders of US$79+

Packaging

To save the planet and reduce waste, we will try to pack as many items in one package. It may result in a longer processing time.

Important Notes：

1) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and customs clearance issues.

3) If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

4) We have a few warehouses worldwide. We cannot guarantee your order will be shipped from the closest warehouse due to stocking. Therefore, please kindly note that the shipping time cannot be guaranteed even if you live in a country that has an Pretiboiy warehouse.

COVID-19 Update

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.